Medical Collection Services

From our beginning—it’s always been about the people. While others in the industry may not give your accounts the time and consideration they deserve, our associates and systems perform our 3 step quality assurance process:

·         Demand Letter(s)

·         Telephone Contact

·         Credit Reporting

Columbia Collection acts as an extension of your business office. Our staff of trained associates will treat all of your patients with respect. We understand that medical bills are generally not bills of luxury—often bills of necessity deriving from difficult circumstances. We work hard to achieve a positive outcome for our client and our client’s patients. Compassionate collections have always been our strength and a main key to our success. It not only brings resolutions to debt, but also can preserve your patient relationship. Columbia Collection exceeds compliance requirements of the Fair Debt Collection Practices Act (FDCPA).

Convenient Payment Options

We have many convenient payment options:

n        Direct Deposit at over 200 bank locations

n        Check by Phone

n        Debit/Credit Card by Phone

n        Mail Payments (Check, Card, Money Order, Cash)

n        Walk in Payment Center

n        Priority and Overnight Mail

n        Voluntary Automatic Payroll Deductions

Professional Experienced Collection Staff

It is our people that make the difference. We have experienced associates that are thoroughly trained to our high standards before making the first call. We provide extensive ongoing training in customer service, Fair Credit Reporting Act (FCRA), FDCPA, HIPAA, state law, insurance, and our own collection practices. Our operation standards have become a benchmark for other agencies.

Resources

CCSI offers many resources to help with the recovery of your assets, while respecting confidentiality, preserving patient confidence and acting as a positive advocate on your behalf.

Our service includes:

n        Toll free Call Center

n        On-Site HIPAA Compliance Officer

n        Flexible, Scaleable Computer System (upgraded to newest version)

n        Insurance Specialist

n        Process Server

n        Internal Legal Department

n        Legal Representation

n        Fee Advance for Legal Costs

n        Credit Reporting

n        National, Regional & Local Database Search Engines

n        On-demand Performance and Activity Reports

n        Courier Service

Account Management

CCSI is committed to providing all our clients with consistent, reliable service.  An Account Manager is assigned and will oversee the management of your account. You’ll see how our Account Managers take the special care and detail to communicate the special requirements that your business may have. We can host seminars for your staff, and assist in answering any questions relating to credit and collections.   

Client Services Desk

Our Client Services Desk is staffed and in place to support your needs. Client Services will assist you with any questions or queries that you may have. All voicemail and email queries will be responded to within four business hours. On-demand activity and performance reports have same day turnaround. 

Call Center

Our toll free Call Center has recently been equipped with a new digital PBX system. We can group and route calls specific to certain criteria. This system has ACD real-time grouping and reporting, monitors call volume, length of time on the telephones, and abandonment rates. We can also monitor calls to ensure excellent customer service. Our trained associates are able to answer hundreds of calls per hour and our average hold time is less than 30 seconds. 

It is our people that make the difference. We have experienced associates that are thoroughly trained to our high standards before making the first call.