Professional, Effective Collections
Based in the Pacific Northwest, with Regional and National Reach
From our beginning—it’s always been about the people. While others in the industry may not give your accounts the time and consideration they deserve, our associates and systems perform our 7-step quality assurance process:
- Demand Letter(s)
- Multiple Phone Attempts with Broadcasting System
- Agent Phone Attempts
- Migrated Collection Behavioral Analysis
- Audit Group
- Credit Reporting
- Legal Review
Columbia Collection acts as an extension of your business office. Our staff of trained associates will treat all of your customers with respect. We work hard to achieve a positive outcome for our client and our client’s customer. Respectful collections have always been our strength and a main key to our success. It not only brings resolutions to debt, but also can preserve your customer’s relationship. Columbia Collection exceeds compliance requirements of the Fair Debt Collection Practices Act (FDCPA).
The older, the colder.
Recovery Rates of Delinquent Accounts
There is a strict connection between aging and collectibility on past due receivables. Statistically, a creditor loses approximately 8%–10% in collectibility per month on receivables beyond 30 days due.
Working with Columbia Collection can improve your inhouse collection results as well as more debt recoveries. Our process integrates with your business to produce measurable results.
Not every collection agency is the same--we understand that the way we do our business is a reflection of yours!"