Perception vs. Reality 2017-09-29T16:16:01+00:00

Perception vs. Reality

Some may have a perception that a collection agency may not be the right choice to assign their delinquent accounts to.

How will this be perceived by your customer? How will my customers be treated? It is important to understand how an agency operates their business and how we can save your reputation, time and money.

Contact Us

Consumers 800-807-3476
Sales 503-594-0465
Clients 503-635-9885
Payment Address P.O. Box 22709
Milwaukie, OR 97269
Office 10888 SE Main St.
Suite 200
Milwaukie, OR 97222

Click each box below for the reality!

Perception vs. Reality - Financial

Perception

Always go for the cheapest price.

Reality

Fees are only part of the picture. Uncollected bills are 100% unpaid. Assigning to a reputable, experienced collection agency can recover what was previously not. There are ways to offset your collection fees with proper contract agreements and accrued interest with your customers. In the end, you could offset a significant part of any collection costs.

Perception vs. Reality

Perception

I must pay an upfront fee and may get nothing in return.

Reality

We work on a contingency fee. We only earn money as a percentage of what we collect for you and we don’t get paid unless you get paid – no matter how much time and resources we have spent.

Perception vs. Reality - Solve Problem

Perception

Collectors push people into bankruptcy.

Reality

In bankruptcy, everyone loses. A consumer may simply not understand their own abilities and resources to satisfy their debt; that fear may be what has prevented them from addressing your bill. Collectors understand that helping to resolve these issues takes different approaches fine-tuned to the needs of the creditor and debtor. Communication, patience and formulating a fair plan can help create resolution—that has always been our approach.

Perception

Using a collection agency could be bad for my business and my customers.

Reality

Picking the wrong collection agency will be bad for your business and customers. Columbia Collection Service was founded on the belief that treating people with dignity and respect, preserving our clients’ brand name and image in the community. We are an extension of your business office and can tailor our collection approach to the specific nature and circumstances surrounding a debt or your industry.

Perception vs. Reality - Outside the Box

Perception

Rude, threatening collectors are the most successful.

Reality

The most successful collectors are well trained, good listeners and problem solvers. Crafting a plan that works for everyone involved helps to bring resolution. The best collectors work with people—not against.

Perception vs. Reality - Solutions

Perception

I already have a collection department—I don’t need a collection agency.

Reality

Your company joined with our team will result in the best overall recovery. There is a point of diminishing returns on your receivables. The sooner you start with Columbia Collection Service, the sooner we can start the collection process. A collection agency can recover accounts where you never thought you would see the payment.

Perception vs. Reality - Vision

Perception

Economic downturn is good for collections.

Reality

When the economy is in a downturn, there are more unpaid bills. There are more people that are unable to pay and more collection accounts assigned to an agency. A strong economy produces jobs, business and income and people have more of an ability to pay their debts. A healthy economy benefits everyone.

Perception vs. Reality - Learning

Perception

Collections accounts are from people who can’t afford to pay their bills.

Reality

Consumers don’t pay their bills for a wide variety of reasons. Many of them don’t believe they can afford to pay their bills and some of them in fact cannot. Some may have a life change that places them in a temporary decreased cash flow situation. A good collector knows what motivates payment. Consumers may not understand the importance and the issues surrounding unpaid bills, establishing and maintaining good credit, and why it is to their benefit to work out a plan that will get their bills paid.

Perception vs. Reality - Planning

Perception

They wouldn’t pay me, why would they pay you?

Reality

Sometimes the best way to resolve an issue is with an intermediary. We are very good at resolving issues and bringing resolution for both parties involved—preserving your relationship along the way. With sophisticated location and communication resources, sending your accounts to an agency can be the best and most efficient way to find and collect your aged accounts receivable balances.

Perception

Always go for the cheapest price

Reality

Fees are only part of the picture. Uncollected bills are 100% unpaid—assigning to a reputable, experienced collection agency can recover what was previously not. There are ways to offset your collection fees with proper contract agreements and accrued interest with your customers. In the end, you could offset a significant part of any collection costs.

Perception

I must pay an upfront fee and may get nothing in return.

Reality

We work on a contingency fee. We only earn money as a percentage of what we collect for you and we don’t get paid unless you get paid; no matter how much time and resources we have spent.

Perception

Collectors push people into bankruptcy.

Reality

In bankruptcy, everyone loses. A consumer may simply not understand their own abilities and resources to satisfy their debt; and that fear may be what has prevented them from addressing your bill. Collectors understand that helping to resolve these issues takes different approaches fine-tuned to the needs of the creditor and debtor. Communication, patience and formulating a fair plan can help create resolution—that has always been our approach.

Perception

Using a collection agency could be bad for my business and my customers.

Reality

Picking the wrong collection agency will be bad for your business and customers. Columbia Collection Service was founded on the belief that treating people with dignity and respect, preserving our clients’ brand name and image in the community. We are an extension of your business office and can tailor our collection approach to the specific nature and circumstances surrounding a debt or your industry.

Perception

Rude, threatening collectors are the most successful.

Reality

The most successful collectors are well trained, good listeners and problem solvers. Crafting a plan that works for everyone involved helps to bring resolution.  The best collectors work with people—not against.

Perception

I already have a collection department—I don’t need a collection agency.

Reality

Your company joined with our team will result in the best overall recovery.  There is a point of diminishing returns on your receivables. The sooner you start with Columbia Collection Service, the sooner we can start the collection process. A collection agency can recover accounts where you never thought you would see the payment.

Perception

Economic downturn is good for collections.

Reality

When the economy is in a downturn, there are more unpaid bills. There are more people that are unable to pay and more collection accounts assigned to an agency. A strong economy produces jobs, business and income and people have more of an ability to pay their debts.   A healthy economy benefits everyone.

Perception

Collections accounts are from people who can’t afford to pay their bills.

Reality

Consumers don’t pay their bills for a wide variety of reasons. Many of them don’t believe they can afford to pay their bills and some of them in fact cannot.  Some may have a life change that places them in a temporary decreased cash flow issue. A good collector knows what motivates payment. Consumers may not understand the importance and the issues surrounding unpaid bills. Establishing and maintaining good credit, and why it is to their benefit to work out a plan that will get their bills paid.

Perception

They wouldn’t pay me, why would they pay you?

Reality

Sometimes the best way to resolve an issue is with an intermediary. We are very good at resolving issues and bringing resolution for both parties involved—preserving your relationship along the way. With sophisticated location and communication resources, sending your accounts to an agency can be the best and most efficient way to find and collect your aged accounts receivable balances.