Professional, Effective Collections
Based in the Pacific Northwest, with Regional and National Reach
Professional Experienced Collection Staff
It is our people that make the difference. We have experienced associates that are thoroughly trained to our high standards before making the first call. We provide extensive ongoing training in customer service, Fair Credit Reporting Act (FCRA), FDCPA, HIPAA, state law, insurance, and our own collection practices. Our operation standards have become a benchmark for other agencies.
I've used Columbia Collection Service for many years. Client Services has been extremely easy to communicate with in all aspects of our accounts. Columbia cares about their clients and listens to your concerns. I would recommend using this company again to anyone."
— Healthcare Provider
Columbia is committed to providing all our clients with consistent, reliable service. A Strategic Account Manager is assigned and will oversee the management and servicing of your account. You can expect local representation and quarterly account meetings to ensure that we are serving your needs. We can host seminars for your staff, and assist in answering any questions relating to credit and collections.
Our Client Services Desk is staffed and in place to support your needs. Client Services will assist you with any questions or queries that you may have. On-demand activity and performance reports have same day turnaround.